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1. 30 Day Money Back Guarantee Epwebsolution proudly offers its subscribers a “30-Day Money Back Guarantee.” This guarantee allows subscriber to purchase Epwebsolution’s services with full confidence and zero-risk. Consequently, subscriber may request a full refund within 30 days of initial sign-up and be refunded all fees paid to-date, including setup fees, less any additional over-usage and free domain registration costs*. Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of this TOS.
If requesting a refund, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how Epwebsolution could improve service.
*Epwebsolution utilizes an industry standard third party Registrar for domain name registration services. Once an order is placed for a new domain name through Epwebsolution, we register the domain for the customer through the Registrar. Domains registered in this manner are not eligible for a refund and the cost for such domains will be subtracted from any service refund from Epwebsolution.
2. 99.9% Uptime Guarantee Epwebsolution guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where Epwebsolution has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar issues with subscriber’s domain name, routing issues between subscriber location and Epwebsolution data center. The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that Epwebsolution cannot directly influence.
3. Prohibition of Adult Content Subscribers of Epwebsolution’s services are prohibited from storing or posting adult content, or links to adult content, through the subscribed service. All material of pornographic nature is considered adult content. Online image galleries whose primary purpose is the public display of fine art or artistic mediums are not considered to be adult content.
4. "Fair Use" Resource Agreement Epwebsolution offers high-limit or unlimited amounts of disk space and/or other resources, such as bandwidth transfer, email or FTP accounts. The intention of Epwebsolution is to provide ample resources for customer convenience, so that customers needn't to worry about exceeding limits. It is acknowledged by users of Epwebsolution services that these resource allotments are optimized and dedicated towards serving web documents and self-need email / FTP services and is not to be used as offsite storage area for electronic files, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on Epwebsolution servers.
It is also acknowledged by users of Epwebsolution services that these resources are limited by physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must realize that server technology limits the amount of available resources for use, including but not limited to disk drive space, CPU processing power, memory and access speed. Epwebsolution takes measures to utilize the latest and most economically feasible mass server market technology available to provide services. It is furthermore acknowledged by users of Epwebsolution services that all provided services are of a shared-server nature, and other users are sharing the provided space. Customer accounts are placed on a server with up to hundreds of other users. Epwebsolution, along with many other hosting providers use this business model in order to offer web hosting services en masse at inexpensive and affordable rates.
It is acknowledged that any single account is entitled to utilize the server resources, within reason, up to what is allotted or by what is physically available. If resources become scarce, Epwebsolution reserves the right to limit users of the affected machine to a lower limit to preserve the effectiveness of the service for all users. If a particular user is in extreme excess of what the average users of the machine have in use (actually used) of their resource allotments, that customer may be asked to remove content, cut resource usage, or relocate to a dedicated service provider. This policy only applies to web sites that are considered to be abusive in service, disk space or resource consumption and where it is evident that the "fair-use" of resources among customers has been breached, particularly in regards to disk space, bandwidth or CPU processing power utilization. Additionally, web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of Epwebsolution.
If a "Fair-Use" breach occurs, which's determination is solely up to Epsolution, subscriber may have to remove files from or reduce access to subscriber's account to an extent as determined by Epwebsolution, in order to restore full serviceability to other subscribers affected by the breach. In any case, the subscriber will be notified of any actions that Epsolution may have to take.
5. SPAM and Unsolicited Commercial Email Epwebsolution takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM through our network and services. Customers of Epwebsolution may not use, or permit others to use, our network to partake in UCE distribution. Customers of Epwebsolution may not host or permit hosting of sites or information that is advertised by UCE from other networks.
6. Prohibited Scripts or Applications Epwebsolution strictly prohibits the use of certain scripts such as IRC, Proxy, SSH, Telnet, or any other script which may overwhelm server resources due to the inherent nature of the script itself or by defect in the coding of the script. If a user script is found to be in violation of this clause, or is found to be overwhelming system resources, the user may be requested to remove the script, or in cases of system resource abuse, it may be removed without prior warning and/or the user account may be suspended for further review.
7. Payment Establishment of this service is dependent upon receipt of payment of stated charges by Epwebsolution. Subsequent payments are due on the anniversary date of the month for that month's service or whichever is the selected billing cycle.
8. Failure to pay Epwebsolution may temporarily deny or terminate service upon the failure of the subscriber to pay the charges when due. Such termination or denial will not relieve the subscriber of responsibility for the payment of all accrued charges and any collection fees.
9. Account Cancellation If requesting a cancellation, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how Epwebsolution could improve service. The cancellation will take effect immediately and the subscriber’s account will remain active until the end of the subscription.
10. Support-Boundaries Use of Epwebsolution services requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of subscriber's website. The subscriber is responsible for programming and for uploading the website to our servers. Website development, consulting, programming and debugging are beyond the free hosting support services. However, our web design and programming team will be happy to prepare a quote to fit your specific requirements.
The subscriber agrees that he or she has the necessary knowledge to create and maintain their website and agrees that it is not the responsibility of Epwebsolution to provide this knowledge or service.
Epwebsolution provides technical support for services only to its subscribers. We limit our technical support to our area of expertise. The following is our guideline when providing support: Epwebsolution provides support related to your service plan’s features’ physical functioning. Epwebsolution does not provide technical support for the subscriber’s customers.
The only way to request technical support is by calling our Phone Support, or by using our Contact us form on our webpage.
11. Network
A. IP Address Ownership If Epwebsolution assigns a subscriber an IP address for use with the subscription, the right to use that IP address shall belong only to Epwebsolution and the subscriber shall have no right to use that IP address except as permitted by Epwebsolution. Epwebsolution shall maintain and control ownership of all IP numbers and addresses that may be assigned to subscribers by Epwebsolution. Epwebsolution reserves the right to change or remove all such IP numbers and addresses in its sole and absolute discretion, at any time.
B. Data Transfer and Disk Usage Subscriber agrees that bandwidth and disk usage shall not exceed the maximum number of megabytes per month for the service plan subscribed by the customer (“Agreed Usage”). Epwebsolution will monitor subscriber’s bandwidth and disk usage. Epwebsolution shall have the right to take corrective action if subscriber’s bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all services, or termination of this Agreement, which actions may be taken is in Epwebsolution's sole and absolute discretion, at any time deemed necessary by Epwebsolution. If Epwebsolution takes any corrective action under this section, subscriber shall be entitled to a pro-rated refund of any fees paid in advance prior to such action. In any cause, subscriber will be warned of approaching or exceeded resource limits via email by Epwebsolution’s automated notification system. C. System and Network Security Subscribers or any network users are prohibited from violating or attempting to violate the security of Epwebsolutio’s network or any and all components there in. Violations of system or network security may result in civil or criminal liability. Epwebsolution will investigate occurrences which may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting subscribers who are involved in such violations. These violations include, but are not limited to: i. Accessing data not intended for such subscriber or logging into a server or account, which such subscriber is not authorized to access. ii. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization. iii. Attempting to interfere with service to any subscriber, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing." iv. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Taking any action in order to obtain services to which subscriber is not entitled.
12. Suspension of Service or Cancellation Epwebsolution reserves the right to suspend network access to any subscriber if in the judgment of Epwebsolution, the subscriber‘s account is the source or target of a violation of any of the terms of the TOS, or for any other reason which Epwebsolution deems necessary.
If inappropriate activity is detected, all accounts of the subscriber in question will be deactivated until our investigation is complete. Prior notification to the subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The subscriber may not be credited for the time the subscriber’s machines were suspended if the subscriber is found to be at fault.
13. Miscellaneous Provisions Subscriber must provide Epwebsolution real and current contact information at all times. E-mail address, telephone and fax contacts are used, and in that order of preference. i. Epwebsolution takes no responsibility for any material placed on its network by others.Epwebsolution is not responsible for the content of any other websites linked to. Links to other sites are provided as Internet navigation tools only. Epwebsolution disclaims any responsibility for any inappropriate use and any liability to any person or party for any other person or party's violation of this policy. ii. Epwebsolution’s subscribers are not permitted to run IRC servers iii. Furthermore, Epwebsolution reserves the right to, but is not obligated to, review the content posted via the service and to refuse or remove any such materials in its sole discretion, without notice at any time.
14. Disclosure to Law Enforcement The TOS specifically prohibits the use of our service for illegal activities. Therefore, subscriber agrees that Epwebsolution may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agency that requests such information, provided they posses the proper court-approved warrant, without consent or notification to the subscriber.
15. Applicable Law This TOS is subject to the governing laws of the Republic of Singapore.
16. Data Integrity The subscriber is responsible for keeping a complete and current copy of their website files as a backup on a remote system (not solely on Epwebsolution servers). Epwebsolution is NOT RESPONSIBLE for any lost files, information or data. Epwebsolution makes regular internal backups of internal system configurations and databases. These backups are NOT intended for keeping backups of subscriber websites. Although Epwebsolution backups may include subscriber sites and information for disaster recovery purposes, these backups are not to be relied on by the subscriber.Epwebsolution does not guarantee to possess the most current copy of a subscriber's website in its own backups.
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